[rt-users] CLI change owner ship

[Toby Darling]

Hi Michael Hess wrote:
> I am looking for a way, that I can search all tickets that have not
>>> been updated in 72 hours, and change the owner on them to nobody from
>>> the CLI.
>>
>> something like:
>>
>> /usr/bin/rt list -i "lastupdated = '4 days ago'" | while read t; do
>>     /usr/bin/rt edit $t set owner=nobody
>> done
>>
> 
> 
> This would work great, but when running it as root (rt's root not the 
> linux root user) I get the error
> id: ticket/394
> owner: nobody
> # owner: You can only reassign tickets that you own or that are unowned
> # Ticket 395 updated.
> 
> I want to keep people from sitting on tickets.
> 
> Any way to force it?

Ah, yes, my testing was done on tickets that I own ... sorry.

Looking at the code, there's a ForceOwnerChange, this is from the 
ARGSRef hash, but I can't find a way of setting it using the -S option 
to /usr/bin/rt - any one got any ideas?

Cheers
Toby

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