[rt-users] RT Reporting - We need your wishlists

[Todd Chapman]

On 2/14/08, Jesse Vincent <jesse at bestpractical.com> wrote:
> Hi Everybody,
>
> I have an RT hacker working on a new, expanded reporting tool for RT.
> While I can't promise that we'll implement _every_ report you want, we
> could really use your wishlists.
>
> What reporting and statistics do you want to get out of RT?
>

Jesse,

Thanks for taking the time to ask. Some of this may fall outside the
scope of the work to be performed but this is what our customer
support people want most.

* The ability to sum numeric columns.
* A count of the number of occurrences of each value for a custom
field. ( A chart can give you this but a summary for each custom field
displayed would be nice. )
* How about making the concise spreadsheet extension the default
output for reports?
* PDF output would be awesome!
* Tools to analyze the efficiency of communication with requestors,
such as number of replies, how many times the ticket was re-opened,
etc.
* Does CF sorting work in the most recent RT? (we are still on 3.6.3)

A big request is for better usability of the search building page.
Usage of AND/OR and subclauses can be confusing. It seems simple to me
but most people can't figure it out without help. It would be really
nice if for example, when adding "Queue = 'foo'" RT would detect if
the entry aggregator was "AND" and "Queue = 'bar'" was part of the
current subclause and automatically create a new subclause. Maybe that
wouldn't work but something that detected what the user wanted instead
of making an impossible query would be nice.

Thanks!

-Todd