[rt-users] pointers on debugging rt 3.6.5 page hanging problem

[Tom Hodder]

(apologies for the html email, but I wanted to paste an html table)

On Tue, 2008-02-19 at 10:59 -0800, Kenneth Crocker wrote:

> Tom,
> 
> 
> 	Would you mind listing for me any scrips you have relating to a status 
> change and emails as a result of said change?  What kind of action 
> precipitated the initial scrip being triggered? Could be that an email 
> notification scrip is looking for a template that you modified or 
> misnamed (capitol letters?, etc.) and can't find it. Anyway, that list 
> and their contents will help the debugging process.


It seems to hang for example when changing the ticket status from
"resolves" to "open", the last line in the log is;

[Wed Feb 20 17:06:11 2008] [debug]: About to commit scrips for 
transaction #6464 (/opt/rt3/lib/RT/Transaction_Overlay.pm:180)

I checked out transaction id #6464 and its just this;

SELECT * FROM Transactions T where id = '6464' LIMIT 0,10000
 id
ObjectType
ObjectId
TimeTaken
Type
Field
OldValue
NewValue
ReferenceType
OldReference
NewReference
Data
Creator
Created
6464
RT::Ticket
545
0
Status
Status
resolved
open




22
2008-02-20 17:06:10

there are no logs, in the apache error_log or fastcgi log

Tom


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