[rt-users] behavior of email with multiple attachments

Ruslan Zakirov ruz at bestpractical.com
Mon Feb 25 15:22:27 EST 2008


yep, only top most text part is treated as content of a transaction,
all other parts are treated as attachments. You can configure
notifications to attach those objects as well to outgoing emails. Read
about that on the wiki - page Template. As well, you can add links to
those parts instead of sending them, this is also described on the
wiki.

On Mon, Feb 25, 2008 at 11:09 PM, Chris Fabri <fabric at northwestern.edu> wrote:
> We had an issue in rt 3.6.3 where only part of a reply comes through in
>  email, but the whole reply is visible in the web interface.  It looks
>  like the user sent (or had formatted) a reply as a couple of plain text
>  attachements, and only the first attachment is making it through the
>  email.   The web reply has all the content displayed, and the plaintext
>  attachements are visible there.   Is this expected behavior?   chris
>
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-- 
Best regards, Ruslan.



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