[rt-users] Global Queue Change - problem with script execution (newbie)

[Roy El-Hames]

Steve;
At the top of the template put the mail headers something like:
Subject: Queue Change: {$Ticket->Subject}
RT-Attach-Message: Yes


Then leave atleast 2 lines blank before you add your text, give this a 
try and see if it works.

Roy


Steve Ironside wrote:
> We're setting up RT to handle our IT Service Desk, with an inbound
> "triage" queue which we intend to split out to Infrastructure, Rental
> and Business Systems work queues.
>
>  
>
> I want our analysts to be sent an e-mail when the Service Desk pass
> something back from triage into one of the work queues, and a Global "On
> Queue Change" scrip seemed to be the right way to go (eventually I'll
> want to do some more clever call allocation stuff as well, but for now
> I'm adopting a 'keep it simple' approach!).
>
>  
>
> The scrip is :-
>
> Description: Queue Transfer
>
> Condition: On Queue Change
>
> Action: Notify AdminCCs
>
> Template: Global template: QTransfer
>
> Stage: TransactionCreate
>
>  
>
> The Template is:-
>
> Name: QTransfer
>
> Description: Transfer of ticket
>
> Content:
>
> A ticket has been transferred to this queue.
>
>  
>
> Ticket #{$Ticket->id()}
>
> Requestor: {$Ticket->Requestors->MemberEmailAddressesAsString()}
>
> Subject: {$Ticket->Subject}
>
>  
>
> Description:
>
> { $Ticket->Transactions->First->Content; }
>
>  
>
> ==
>
> I have a group created for each work queue, which is configured to be
> AdminCC on the queue, but when I open a call in the triage queue and
> change it to one of the work queues, no e-mail!
>
>  
>
> Am I missing something fundamental here? Any help would be appreciated -
> we're using RT 3.6.6, against Apache 2.2.3 with perl 5.8.8 installed.
>
>  
>
> Cheers,
>
> Steve.
>
>  
>
>   
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