[rt-users] Hooking a template to an action in RT 3.4?

[Richard Hartmann]

Hi all,


I want to use a template I found on the wiki [1] to the actions in the
upper right of the ticket detail view (Ticket/Display.html). By
overriding Ticket/Elements/Tabs, I am able to create a new link in the
ticket view, but I am unable to figure out how to create an action which
Ticket/Update.html would accept and invoke my template.


All tips & links appreciated :)
Richard


[1] http://wiki.bestpractical.com/view/AddTicketHistoryToMail