[rt-users] (Very) Low-level CF question

[Joe Casadonte]

Assume:

* Ticket #1 is in the Queue Q1
* Custom Field #1, named Foo, applies to all queues
* Foo's value for Ticket #1 is 'Global'

A query results listing that includes CustomField.{Foo} will properly 
show 'Global' for the value of Foo.


Change the assumptions:

* Ticket #1 is in the Queue Q1
* Custom Field #1, named Foo, applies only to Q1
* Foo's value for Ticket #1 is 'Specific'

A query results listing that includes CustomField.{Foo} will properly 
show 'Specific' for the value of Foo.


Now, change the assumptions once more:

* Ticket #1 is in the Queue Q1
* Custom Field #1, named Foo, applies to all queues
* Custom Field #2, also named Foo, applies only to Q1
* Foo's (#1) value for Ticket #1 is 'Global'
* Foo's (#2) value for Ticket #1 is 'Specific'

A query results listing that includes CustomField.{Foo} will show 
'Global' for the value of Foo.


Where is it determined which CF value to show?  I'm obviously asking 
because I want the queue-specific one shown, not the global one.  I'm 
pretty comfortable roaming around the source, but once I get to the 
query and query results level, I just kind of get lost.  I suspect much 
of it happens in some non-RT module (DBI or DBIx::SearchBuilder?) but I 
can't help thinking that the CustomField stuff is very RT-specific, and 
so has to be handled somewhere inside of RT.

Thanks!


-- 
Regards,


joe
Joe Casadonte
joe.casadonte at oracle.com

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