[rt-users] Sharing a custom field between two queues

John Rouillard rouilj at renesys.com
Tue Jan 1 22:04:54 EST 2008

On Mon, Dec 31, 2007 at 09:06:23AM -0800, Gene LeDuc wrote:
> At 04:10 PM 12/21/2007, John Rouillard wrote:
> >Hi all:
> >
> >I have two queues with a custom field called assets. If a ticket is in
> >queue A, and I fill in the assets field it works fine as long as the
> >ticket stays in queue A. When I move the ticket to queue B, the assets
> >field is empty. If I move it back to queue A the field is once again
> >filled. We have to change the queue of a ticket as part of the
> >workflow.
> >
> >I saw that custom fields can be defined globally, but just two queues
> >of some 20 queues on our RT installation should have an assets custom
> >field.
> >
> I've set up queues (in v3.6.3) that share custom fields and had it work 
> fine.  As I recall, you create the custom field globally and then assign it 
> to whatever queues you want.

Ok, I am using 3.2.2 and defining it globally, adds it for all queues.
There is no way to assign it to a queue. So guess I am out of luck
until I can upgrade.

Thanks for you help.

				-- rouilj

John Rouillard
System Administrator
Renesys Corporation
603-643-9300 x 111

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