[rt-users] obnoxious and likely ridiculous customer request

Kris Jacobs kjacobs at calhouncountymi.gov
Thu Jan 3 14:29:19 EST 2008

I would tell that customer:

"We can explore the possibility of doing this, but I need to charge you for development time, and I cannot guarantee results."

Time is money friend - and when you remind customers of this, they tend to rearrange their priorities.  ;)


From: 	Mathew Snyder [mailto:theillien at yahoo.com] 
Sent:	Thursday, January 03, 2008 12:32
To:	<rt-users at lists.fsck.com>
Subject:	[rt-users] obnoxious and likely ridiculous customer request

One of our customers wants to have about 10 users be able to access our
self-service site for the sole purpose of viewing graphs of their ticket
activity.  They don't, however, want to allow them to to create tickets.  Is
this something that can be accomplished via rights?

I don't see it as possible since we don't have individual queues for each
customer but instead use a custom field to assign that value.  Although, it
could probably be accomplished through scrips.  Access to the graphs seem a bit

Anyone have any thoughts on this?

Keep up with me and what I'm up to: http://theillien.blogspot.com


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