[rt-users] Asset Tracker list in ticket custom field

[Matt Gilstrap]

I was wondering if anyone has figured out a way to create a custom field
in a ticket that lists all of the assets in Asset Tracker.  We would
like to be able to track changes made to each server in the network and
find it cumbersome to have to go to the asset first to create the ticket
or to find the asset number and manually add "at://rw3.com/asset/11" to
the refers to field.  Any ideas, workarounds, complaints, ridicule are
much appreciated.

 

Cheers,

Matt

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