[rt-users] __CurrentUser__

Steve Cochran stephen.cochran at kingarthurflour.com
Mon Jan 7 23:58:58 EST 2008

In case anyone else needs to do this and for the sake of the archives,  
here's how I got it working:

I created html/Callbacks/KAF/Elements/ShowSearch/ModifySearch as  

# Replace any instances of __CurrentUserEmail__ with  
$Search->{'Query'}  =~ s/__CurrentUserEmail__/$session{'CurrentUser'}- 
$Search => undef

Then creating a saved search called "My Requests" as follows:

Requestor.EmailAddress = '__CurrentUserEmail__' AND ( Status = 'new'  
OR Status = 'open' )

'<b><a href="/rt3/Ticket/Display.html?id=__id__">__Subject__</a></b>/ 
TITLE:Subject', '__Status__', '__QueueName__'

Adding "My Requests" to the Summary area works well enough for now.  
Might fiddle with the subject or display results at some point to make  
sure it stays short and sweet.

Thanks for everyone's help,

On Jan 7, 2008, at 11:10 PM, Steve Cochran wrote:

> Good info, thanks.
> So that means to have a "My Requests" widget on the "RT At A Glance"  
> page, I'll have to find where the hack to turn __CurrentUser__ into  
> the username happens, and make it happen for my widget as well.
> Seems like what I want to do should be really easy. Display a widget  
> that shows what the self service interface would show.
> Steve
> On Jan 7, 2008, at 9:59 PM, Todd Chapman wrote:
>> What is going on is that some searches used on the front page have  
>> that special variable in them and the components that display the  
>> search results substitute __CurrentUser__ before passing the search  
>> to the search engine. It would be better if search parser handled  
>> this at a lower level, but it doesn't.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> If you sign up for a new RT support contract before December 31,  
> we'll take
> up to 20 percent off the price. This sale won't last long, so get in  
> touch today.   Email us at sales at bestpractical.com or call us at +1  
> 617 812 0745.
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly  
> Media.Buy a copy at http://rtbook.bestpractical.com

More information about the rt-users mailing list