[rt-users] What criteria do you use when deciding the number of instances of RT?

Roy El-Hames rfh at pipex.net
Thu Jan 10 06:31:31 EST 2008


We use one instance for 40 or so departments across 5 different sites in 
2 countries ..based on queue/s per department
Worked well for the past 4 years.
With the right permissions , the look and feel as if it were different 
instances.with the added bonus tickets can be shipped between different 
queues and the maintenance is simpler.
Creating new queues, queue cf's, watchers and users are managed by the 
sysadmins in the different sites, scrips are created and managed 
centrally by me and my team.


james machado wrote:
> Hi All,
> My question is both hypothetical and practical.  I've got RT deployed in my
> I.T. department doing what it does best and it's working well.  I've put
> feelers out to some other departments that I think could benefit from RT to
> see if they would be interested in having it setup for them.  I am finely
> getting some positive responses so I'm looking for some guidance on
> deployment options.  I am trying to decide if I should share an instance of
> RT among 1+ departments or create a new instance of RT for each department.
> Hardware is not an issue either way, nor does it look like the traffic
> volume will be an issue.  These are all internally created tickets with no
> Internet access to my RT instance.  If Internet access were required then a
> separate instance of RT would be desirable.
> So what I am looking for from people who have either had this issue or
> thought about it is: what factors you would take into account when deciding
> on 1 or more instances of RT and why.
> Thanks,
> James
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