[rt-users] Exporting request contents

Prasad Deshpande prasaddeshpande at bajajfinance.in
Thu Jan 10 22:34:11 EST 2008


We are using RT 3.2.3 on Red Hat 9. We would like export the existing
data in a text or excel file. To do this, we have tried using the Query
builder. We are able to export the data but we could not find the field
to export ticket history ( ie. communication captured during the life
cycle of the ticket).

If somebody knows how to capture the ticket history then please let me

Thanks in Advance

Prasad Deshpande
IT Department
Phone: +91 20 27407157
Ext: 7157

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