[Junk released by User action] Re: [rt-users] Disable Auto reply message for a group

Emmanuel Lacour elacour at easter-eggs.com
Thu Jan 17 12:18:18 EST 2008

On Thu, Jan 17, 2008 at 08:48:45AM -0800, Sean McCreadie wrote:
> Kenn,
> Thanks for the tip on those actions, I didn't think about that before.
> I guess im still a little stuck on this because I need to be able to
> disable the Autoreply action for only those members of my RT group
> called "Helpdesk" and still have it work for all the unprivileged users.
> Gene replied with a way to check group membership in a custom condition,
> I think this is the way to go, but I can't seem to get the syntax right
> to get it to work.  Maybe there is a way to write in a custom condition
> to return undef if the requestor is a privileged user?  Perhaps I can
> just list all the email addresses of the members of my helpdesk group in
> the custom condition? , as there are only about 10 members.  I was able
> to get it to work for one email address (I pasted the code in the
> original post) but I couldn't figure out how ot list several addresses.
> Thanks again for all the help on this, I have learned a lot so far off
> this mailing list and hope to contribute more as I get more experience
> with RT.

Once you have an array with your helpdesk users emails, uses something
like this:

if ( $self->TransactionObj->Type eq "Create" )
    my @HelpDeskMembersEmails = FIXME;
    my $requestor = $self->TicketObj->RequestorAddresses();
    if (grep{ lc($requestor) eq lc($_)} @HelpDeskMembersEmails)
	return undef;

return 1;

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