[rt-users] RTFM Install Problem - not sure what to do

[Greg Evans]

Oops,

That was $LocalPath = '/opt/rt3/local';  not 'LocalPath=...'  I just  
missed the $ when I copied and pasted.

Regards,

Greg Evans
Internet Support
Hood Canal Communications
(360) 898-2481 ext.212

On Jan 19, 2008, at 11:41 AM, Greg Evans wrote:

> Hi Emmanuel,  Checked what you told me and t his is what I found in / 
> opt/rt3/lib/RT.pm:
>
> LocalPath = '/opt/rt3/local';
>
> I have beein doing everything on this machine as root, so I think  
> that having permission shouldn't be  a problem. I am perplexed. I am  
> not sure what I may have not configured since I am a RT newbie.
>
> Any Ideas? I can send any config files that might be necessary as  
> well, or look in any config files :)
>
> Regards,
>
> Greg Evans
>
>
> On Jan 19, 2008, at 12:21 AM, Emmanuel Lacour wrote:
>
>> On Fri, Jan 18, 2008 at 12:36:31PM -0800, Greg Evans wrote:
>>> I had tried that previously and forgot to put that in my last  
>>> message. Here
>>> are the results when I do that. I looked at /opt/rt3/lib and I  
>>> didn't see
>>> $RT::LocalPath defined anywhere in there.
>>>
>>
>> It should be defined in RT.pm:
>>
>> ex: $LocalPath = '/opt/rt3/local';
>>
>>> Currently the RTFM directory lies in ~/Desktop/RTFM-<version>. Do  
>>> I need to
>>> place it elsewhere for the install?
>>>
>>
>> it doesn't matter.
>>
>>> Cannot find the location of RT.pm that defines $RT::LocalPath in:  
>>> inc
>>> /usr/lib/perl5/5.10.0/i686-linux /usr/lib/perl5/5.10.0
>>> /usr/lib/perl5/site_perl/5.10.0/i686-linux /usr/lib/perl5/ 
>>> site_perl/5.10.0
>>> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7
>>> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
>>> /usr/lib/perl5/site_perl /us . /opt/rt3/lib /opt/lib/rt3 /opt/lib
>>> /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib
>>> /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/ 
>>> lib
>>> /sw/lib/rt3 /sw/lib
>>> Path to your RT.pm:  /opt/rt3/lib
>>> Cannot find the location of RT.pm that defines $RT::LocalPath in:  
>>> inc
>>> /usr/lib/perl5/5.10.0/i686-linux /usr/lib/perl5/5.10.0
>>> /usr/lib/perl5/site_perl/5.10.0/i686-linux /usr/lib/perl5/ 
>>> site_perl/5.10.0
>>> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7
>>> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
>>> /usr/lib/perl5/site_perl /us . /opt/rt3/lib /opt/lib/rt3 /opt/lib
>>> /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib
>>> /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/ 
>>> lib
>>> /sw/lib/rt3 /sw/lib /opt/rt3/lib /opt/rt3/lib/rt3/lib /opt/rt3/lib/ 
>>> lib/rt3
>>> /opt/rt3/lib/lib
>>> Path to your RT.pm:
>>>
>>
>> I can't reproduce tour problem here, maybe the user that run "perl
>> Makefile.PL" has no right to read /opt/rt3/lib/RT.pm ? Or maybe  
>> your RT
>> is half configured ?
>>
>> Try to first open /opt/rt3/lib/RT.pm, and look if it seems a valid  
>> file
>> (search for LocalPath) inside, then as the same user run your perl
>> Makefile.PL, it should works.
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>
> Regards,
>
> Greg Evans
> Internet Support
> Hood Canal Communications
> (360) 898-2481 ext.212
>