[rt-users] Status change scrip action

[Steve Cochran]

Well, with the help of the book and the wiki, I have the code to  
change the user back to nobody on a reopened ticket at least trying to  
do what it's supposed to. Unfortunately, it got the following error:

[Mon Jan 21 05:38:47 2008] [error]: Failed changing owner to Nobody on  
ticket reopen: You can only reassign tickets that you own or that are  
unowned ((eval 831):10)

is there some way to force the scrip to reassign the ticket by acting  
as a user with more controls?

Steve


On Jan 21, 2008, at 12:03 AM, Steve Cochran wrote:

>
> I'm trying to write a scrip that runs on a status change. I'm trying  
> to change the owner to Nobody if a ticket is reopened, and I have  
> the following code in the action prep area:
>
> my $oldStatus = $self->TransactionObj->OldValue;
> my $newStatus = $self->TicketObj->status;
>
> if (($oldStatus eq 'resolved') and ($newStatus eq 'open') {
>   $self->TicketObj->OwnerObj = RT::Nobody()->id();
> }
>
> I've run a couple tests through, but nothing seems to be happening.  
> First, what's the best way to debug custom action code? Second, if  
> anyone seems what I'm doing wrong, feel free to point it out.
>
> Steve
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly  
> Media.Buy a copy at http://rtbook.bestpractical.com