[rt-users] Very troubling error
Mathew
theillien at yahoo.com
Mon Jan 21 17:46:50 EST 2008
We recently started getting this error which seems to be preventing incoming email from making it into the database:
[Mon Jan 21 22:42:30 2008] [warning]: RT::Handle=HASH(0xadd9538) couldn't execute the query 'SELECT DISTINCT main.* FROM ((Tickets main JOIN Groups Groups_1 ON ((Groups_1.Domain = 'RT::Ticket-Role')) AND ( (Groups_1.Type = 'Requestor')) AND ( Groups_1.Instance = main.id)) LEFT JOIN CachedGroupMembers CachedGroupMembers_2 ON ( CachedGroupMembers_2.GroupId = Groups_1.id) AND ( (CachedGroupMembers_2.MemberId = Users_3.id))) , Users Users_3 WHERE ((Users_3.id = '60292')) AND ((main.EffectiveId = main.id)) AND ((main.Status != 'deleted')) AND ((main.Type = 'ticket')) AND ( ( (CachedGroupMembers_2.id IS NOT NULL) ) AND ( (main.Status = 'open') OR (main.Status = 'new') ) ) ORDER BY main.Priority DESC LIMIT 10' at /usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 518
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xadd9538)', 'SELECT DISTINCT main.* FROM ((Tickets main JOIN Groups Group...') called at /usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder.pm line 231
DBIx::SearchBuilder::_DoSearch('RT::Tickets=HASH(0xb59cf20)') called at /usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder.pm line 491
DBIx::SearchBuilder::Next('RT::Tickets=HASH(0xb59cf20)') called at /usr/local/rt3/lib/RT/Tickets_Overlay.pm line 2670
RT::Tickets::Next('RT::Tickets=HASH(0xb59cf20)') called at /usr/local/rt3/share/html/Ticket/Elements/ShowRequestor line 74
HTML::Mason::Commands::__ANON__() called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1315
HTML::Mason::Request::content('HTML::Mason::Request::ApacheHandler=HASH(0xb5655ac)') called at /usr/local/rt3/share/html/Widgets/TitleBox line 51
HTML::Mason::Commands::__ANON__('title_href', 'undef', 'title', 'More about cluther at xybernaut.com') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb33a0dc)', 'title_href', 'undef', 'title', 'More about cluther at company.com') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp('undef', 'undef', 'undef', 'title_href', 'undef', 'title', 'More about cluther at company.com') called at /usr/local/rt3/share/html/Ticket/Elements/ShowRequestor line 83
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0xb59d67c)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb595ae4)', 'Ticket', 'RT::Ticket=HASH(0xb59d67c)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp('undef', 'undef', 'Ticket', 'RT::Ticket=HASH(0xb59d67c)') called at /usr/local/rt3/share/html/Ticket/Elements/ShowSummary line 72
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0xb59d67c)', 'Attachments', 'RT::Attachments=HASH(0xb578d7c)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb581864)', 'Ticket', 'RT::Ticket=HASH(0xb59d67c)', 'Attachments', 'RT::Attachments=HASH(0xb578d7c)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp('undef', 'undef', 'Ticket', 'RT::Ticket=HASH(0xb59d67c)', 'Attachments', 'RT::Attachments=HASH(0xb578d7c)') called at /usr/local/rt3/share/html/Ticket/Display.html line 58
HTML::Mason::Commands::__ANON__() called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1315
HTML::Mason::Request::content('HTML::Mason::Request::ApacheHandler=HASH(0xb5655ac)') called at /usr/local/rt3/share/html/Widgets/TitleBox line 51
HTML::Mason::Commands::__ANON__('title', 'Ticket metadata') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb33a0dc)', 'title', 'Ticket metadata') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp('undef', 'undef', 'undef', 'title', 'Ticket metadata') called at /usr/local/rt3/share/html/Ticket/Display.html line 59
HTML::Mason::Commands::__ANON__('id', 112208) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb5823b0)', 'id', 112208) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp('undef', 'undef', 'undef', 'id', 112208) called at /usr/local/rt3/share/html/autohandler line 291
HTML::Mason::Commands::__ANON__('id', 112208) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb12686c)', 'id', 112208) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1246
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp('undef', 'undef', 'undef', 'id', 112208) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb5655ac)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb5655ac)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xa41827c)', 'Apache2::RequestRec=SCALAR(0xb58b3dc)') called at /usr/local/rt3/bin/webmux.pl line 125
eval {...} called at /usr/local/rt3/bin/webmux.pl line 125
RT::Mason::handler('Apache2::RequestRec=SCALAR(0xb58b3dc)') called at -e line 0
eval {...} called at -e line 0 (/usr/lib/perl5/5.8.8/Carp.pm:272)
Emails are coming into our system but not being handled properly. Can anyone shed some light on this?
--
Keep up with my goings on at http://theillien.blogspot.com
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