[rt-users] Very troubling error

Ruslan Zakirov ruz at bestpractical.com
Mon Jan 21 20:27:28 EST 2008 

Upgrade to the latest version of DBIx::SearchBuilder module.

On Jan 22, 2008 1:46 AM, Mathew <theillien at yahoo.com> wrote:
> We recently started getting this error which seems to be preventing incoming email from making it into the database:
>
> [Mon Jan 21 22:42:30 2008] [warning]: RT::Handle=HASH(0xadd9538) couldn't execute the query 'SELECT DISTINCT main.* FROM ((Tickets main  JOIN Groups Groups_1  ON ((Groups_1.Domain = 'RT::Ticket-Role')) AND ( (Groups_1.Type = 'Requestor')) AND (  Groups_1.Instance = main.id))  LEFT JOIN CachedGroupMembers CachedGroupMembers_2  ON ( CachedGroupMembers_2.GroupId = Groups_1.id) AND ( (CachedGroupMembers_2.MemberId = Users_3.id))) , Users Users_3  WHERE ((Users_3.id = '60292')) AND ((main.EffectiveId = main.id)) AND ((main.Status != 'deleted')) AND ((main.Type = 'ticket')) AND ( ( (CachedGroupMembers_2.id IS NOT NULL) )  AND  ( (main.Status = 'open') OR (main.Status = 'new') ) )  ORDER BY main.Priority DESC  LIMIT 10' at /usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 518
>         DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xadd9538)', 'SELECT DISTINCT main.* FROM ((Tickets main  JOIN Groups Group...') called at /usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder.pm line 231
>         DBIx::SearchBuilder::_DoSearch('RT::Tickets=HASH(0xb59cf20)') called at /usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder.pm line 491
>         DBIx::SearchBuilder::Next('RT::Tickets=HASH(0xb59cf20)') called at /usr/local/rt3/lib/RT/Tickets_Overlay.pm line 2670
>         RT::Tickets::Next('RT::Tickets=HASH(0xb59cf20)') called at /usr/local/rt3/share/html/Ticket/Elements/ShowRequestor line 74
>         HTML::Mason::Commands::__ANON__() called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1315
>         HTML::Mason::Request::content('HTML::Mason::Request::ApacheHandler=HASH(0xb5655ac)') called at /usr/local/rt3/share/html/Widgets/TitleBox line 51
>         HTML::Mason::Commands::__ANON__('title_href', 'undef', 'title', 'More about cluther at xybernaut.com') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
>         HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb33a0dc)', 'title_href', 'undef', 'title', 'More about cluther at company.com') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
>         eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
>         HTML::Mason::Request::comp('undef', 'undef', 'undef', 'title_href', 'undef', 'title', 'More about cluther at company.com') called at /usr/local/rt3/share/html/Ticket/Elements/ShowRequestor line 83
>         HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0xb59d67c)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
>         HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb595ae4)', 'Ticket', 'RT::Ticket=HASH(0xb59d67c)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
>         eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
>         HTML::Mason::Request::comp('undef', 'undef', 'Ticket', 'RT::Ticket=HASH(0xb59d67c)') called at /usr/local/rt3/share/html/Ticket/Elements/ShowSummary line 72
>         HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0xb59d67c)', 'Attachments', 'RT::Attachments=HASH(0xb578d7c)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
>         HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb581864)', 'Ticket', 'RT::Ticket=HASH(0xb59d67c)', 'Attachments', 'RT::Attachments=HASH(0xb578d7c)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
>         eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
>         HTML::Mason::Request::comp('undef', 'undef', 'Ticket', 'RT::Ticket=HASH(0xb59d67c)', 'Attachments', 'RT::Attachments=HASH(0xb578d7c)') called at /usr/local/rt3/share/html/Ticket/Display.html line 58
>         HTML::Mason::Commands::__ANON__() called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1315
>         HTML::Mason::Request::content('HTML::Mason::Request::ApacheHandler=HASH(0xb5655ac)') called at /usr/local/rt3/share/html/Widgets/TitleBox line 51
>         HTML::Mason::Commands::__ANON__('title', 'Ticket metadata') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
>         HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb33a0dc)', 'title', 'Ticket metadata') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
>         eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
>         HTML::Mason::Request::comp('undef', 'undef', 'undef', 'title', 'Ticket metadata') called at /usr/local/rt3/share/html/Ticket/Display.html line 59
>         HTML::Mason::Commands::__ANON__('id', 112208) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
>         HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb5823b0)', 'id', 112208) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
>         eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
>         HTML::Mason::Request::comp('undef', 'undef', 'undef', 'id', 112208) called at /usr/local/rt3/share/html/autohandler line 291
>         HTML::Mason::Commands::__ANON__('id', 112208) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
>         HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb12686c)', 'id', 112208) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1246
>         eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
>         HTML::Mason::Request::comp('undef', 'undef', 'undef', 'id', 112208) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
>         eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
>         eval {...} called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 411
>         HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb5655ac)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168
>         HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb5655ac)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826
>         HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xa41827c)', 'Apache2::RequestRec=SCALAR(0xb58b3dc)') called at /usr/local/rt3/bin/webmux.pl line 125
>         eval {...} called at /usr/local/rt3/bin/webmux.pl line 125
>         RT::Mason::handler('Apache2::RequestRec=SCALAR(0xb58b3dc)') called at -e line 0
>         eval {...} called at -e line 0 (/usr/lib/perl5/5.8.8/Carp.pm:272)
>
>
> Emails are coming into our system but not being handled properly.  Can anyone shed some light on this?
>
> --
> Keep up with my goings on at http://theillien.blogspot.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.

More information about the rt-users mailing list