[rt-users] disable autoreply on one queue only?
Joop
JoopvandeWege at mococo.nl
Tue Jan 22 03:22:22 EST 2008
Elijah Wright wrote:
>
>
> Hi,
>
> we need to do a bulk import of some emails into tickets, but we want
> to not flood the original requestors with "ticket generation autoreplies".
>
> I see that we can disable autoreply by removing the global scrip that
> does that; however, we don't really want to remove it (and disable
> autoreplies for other queues...) just because we want to do this one
> bulk import.
>
> Is there an easy way to do this without taking our install offline
> temporarily, and without having to simply induce administrative
> downtime for the rest of the install?
There is an extension written by Dirk Pape which allows you to disable
scrips on a global and at queue level. Took some searching but here is
the URL to it:
http://page.mi.fu-berlin.de/pape/rt3/patches/rt
Look for deactivate scrip-3.6.patch if you're using RT3.6.x
Joop
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