[rt-users] Very troubling error

[Mathew Snyder]

I updated DBIx::SearchBuilder but that didn't seem to fix another issue which I
mentioned in an earlier post.  That one being:

[Tue Jan 22 15:01:13 2008] [crit]: Apache2::RequestIO::rflush: (103) Software
caused connection abort at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 1029
(/usr/local/rt3/bin/webmux.pl:127)
[Tue Jan 22 15:11:27 2008] [error]: Template parsing error: Can't locate object
method "id" via package "Ticket" (perhaps you forgot to load "Ticket"?) at
template line 5.

Stack:
  [template:5]
  [/usr/local/rt3/lib/RT/Template_Overlay.pm:392]
  [/usr/local/rt3/lib/RT/Template_Overlay.pm:313]
  [/usr/local/rt3/lib/RT/Action/SendEmail.pm:120]
  [/usr/local/rt3/lib/RT/Action/Notify.pm:67]
  [/usr/local/rt3/lib/RT/ScripAction_Overlay.pm:234]
  [/usr/local/rt3/lib/RT/Scrip_Overlay.pm:478]
  [/usr/local/rt3/lib/RT/Scrips_Overlay.pm:239]
  [/usr/local/rt3/lib/RT/Transaction_Overlay.pm:173]
  [/usr/local/rt3/lib/RT/Record.pm:1461]
  [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3554]
  [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3283]
  [/usr/local/rt3/lib/RT/Record.pm:951]
  [/usr/local/rt3/lib/RT/Interface/Web.pm:1041]
  [/usr/local/rt3/lib/RT/Interface/Web.pm:1156]
  [/usr/local/rt3/share/html/Ticket/Display.html:153]
  [/usr/local/rt3/local/html/Ticket/Update.html:220]
  [/usr/local/rt3/share/html/autohandler:291]
(/usr/local/rt3/lib/RT/Template_Overlay.pm:388)
[Tue Jan 22 15:11:27 2008] [error]: Impossible to assign the ticket to 81516:
You can only reassign tickets that you own or that are unowned ((eval 349):14)

This is time sensitive so if someone could help I'd really appreciate it.


Keep up with me and what I'm up to: http://theillien.blogspot.com


Ruslan Zakirov wrote:
> Upgrade to the latest version of DBIx::SearchBuilder module.
>