AW: AW: [rt-users] Simple Question: CustomField of Type SelectOneValue /How to get the Description from a Scrip/Template?

[Ham MI-ID, Torsten Brumm]

Hi Emmanuel,
Sorry, no. I mean, if you create a CF of Type Select one Value, you can enter additional Desciption for it. I tried to get the Description Values to put into a template.

Let me explain more in Detail:

I have a CF called Module which is mandatory with the following Options:

1. Module 1 Description: usera at company.com 
2. Module 2 Description: userb at company.com 
3. Module 3 Description: userc at company.com 
4. Module 4 Description: userd at company.com 

If now a user creates a new Ticket via WebUI, he has to select a value.

In this case, i don't want to inform all queue Watchers about the new tickets, only the person depending on the choice the Ticket Creator has used.

Torsten

> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn (Stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne


-----Ursprüngliche Nachricht-----
> Von: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
> Gesendet: Mittwoch, 23. Januar 2008 19:09
> An: Ham MI-ID, Torsten Brumm
> Cc: Emmanuel Lacour; rt-users at lists.bestpractical.com
> Betreff: Re: AW: [rt-users] Simple Question: CustomField of 
> Type SelectOneValue /How to get the Description from a Scrip/Template?
> 
> Ham & Torsten,
> 
> 
> 	I just caught the tail-end of your inquiry. If I 
> understand your dilema, you are trying to get a CF called 
> description into your notification template? If so, we use 
> the following code that works quite well for us:
> 
> Subject: Request Titled: "{$Ticket->Subject}" has been resolved!
> 
> This ticket has been resolved. DO NOT reply to this message!
> --------------------------------------------------------------
> ---------------
> TICKET INFORMATION:
> Ticket Queue  : {$Ticket->QueueObj->Name} Ticket Number : 
> {$Ticket->Id} Ticket Subject: {$Ticket->Subject} Ticket Description:
>       {
>       return $Ticket->FirstCustomFieldValue('Description');
>       }
> Ticket Priority is: {$Ticket->Priority}
> Ticket Created  by: {$Ticket->CreatorObj->Name} Ticket 
> Created  on: {substr($Ticket->Created, 0, 10)}
> Ticket  Owned   by: {$Ticket->OwnerObj->Name}
> Development Started on: {substr($Ticket->Started, 0, 10)} QA 
> Approved on: N/A QA Approved by: N/A
> Migrated    on: {substr($Ticket->Resolved, 0, 10)}
> Migrated    by: {$Ticket->LastUpdatedByObj->Name}
> Resolution comment:
> {
>        my $Resolution_Comment;
>        my $Transactions;
>        my $CommentObj;
> 
>        $Transactions = $Ticket->Transactions;
>        $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );
>        $Transactions->OrderByCols(
>            { FIELD => 'Created',  ORDER => 'DESC' },
>            { FIELD => 'id',     ORDER => 'DESC' },
>            );
> 
>        $CommentObj = $Transactions->First;
> 
>        if  ($CommentObj && $CommentObj->id)
>        {
>             $Resolution_Comment = $CommentObj->Content;
>        }
>        else
>        {
>             $Resolution_Comment = "No comment."
>        }
> 
>        return $Resolution_Comment;
> }
> --------------------------------------------------------------
> ---------------
> To view ticket information, enter URL:
> 
>      {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
> 
> 
> 	Please notice we pick up two different comments in the 
> template and use two different styles as well. We use this as 
> a model for grabbing CF's for a template. Anyway, hope this helps.
> 
> 
> Kenn
> LBNL
> 
> On 1/21/2008 7:34 AM, Ham MI-ID, Torsten Brumm wrote:
> > ;-) OK, then i have to go the hard way....but hopefully 
> jesse or one 
> > of the RT developers read this mails ;-)
> > 
> > Thanks
> > 
> > Torsten
> > 
> >> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg 
> Brinkmann 
> >> (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten 
> >> Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn 
> >> (Stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, 
> >> USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & 
> >> Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender 
> >> Verwaltungsrat: Klaus-Michael Kühne
> > 
> > 
> > -----Ursprüngliche Nachricht-----
> >> Von: Emmanuel Lacour [mailto:elacour at easter-eggs.com]
> >> Gesendet: Montag, 21. Januar 2008 16:23
> >> An: Ham MI-ID, Torsten Brumm
> >> Cc: rt-users at lists.bestpractical.com
> >> Betreff: Re: [rt-users] Simple Question: CustomField of Type 
> >> SelectOneValue /How to get the Description from a Scrip/Template?
> >>
> >> On Mon, Jan 21, 2008 at 03:40:08PM +0100, Ham MI-ID, Torsten Brumm 
> >> wrote:
> >>> Shame on me... :-(
> >>>
> >>> Tryed it out with this (re read your Mail ;-) !)
> >>>
> >>> To: {$Ticket->CustomFieldValues('Occured in 
> >>> Module')->First->Description;}
> >>> Subject: {$Ticket->Subject}
> >>>
> >>> A new ticket has been created in queue HAM.WEBDEV.KNLOGIN.SUPPORT.
> >>>
> >>> {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
> >>>
> >>> -------------
> >>>
> >>> {$Transaction->Content()}
> >>>
> >>> And i get this error now :-(
> >>>
> >>> Jan 21 14:38:14 bruchtal-www3 RT: Template parsing error: 
> >>> RT::ObjectCustomFieldValue::Description Unimplemented
> >>>
> >> Argh, it seems that we don't have access to description in 
> this kind 
> >> of object (RT::ObjectCustomFieldValue) :(
> >>
> >> No more idea :-/
> >>
> >> --
> >> Emmanuel Lacour
> >>
> > 
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