[rt-users] searching "select multiple" Custom field
Roy Sowa
Roy.Sowa at rcmp-grc.gc.ca
Tue Jan 29 08:29:54 EST 2008
I have a queue specific custom field that may contain multiple values. (AAA....FFF)
If I have a ticket which has set multiple values for that custom field
then I do not find the ticket when I specify a search criteria that
contains multiple values for that custom field.
Eg:
The custom field ( FOO ) may contain the values "AAA" and "CCC".
My ticket has set both values. The search criteria is:
Queue = 'TEST' AND ( Status = 'open' OR Status = 'new' OR Status = 'stalled' ) AND 'CF.{FOO}' LIKE 'AAA' AND 'CF.{FOO}' LIKE CCC'
If I search for one of the criteria then those tickets are found.
The ticket is not found if I look for "AAA" and "CCC". ( tickets with this match do exist in the database )
I am running 3.6.5.
Am I missing something, how do I search for those records that only contain both 'AAA' and 'CCC'
Roy
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