[rt-users] Cannot remove reminders

[Kenneth Crocker]

Sarah,


	Since reminders are 'psuedo' tickets (type = 'reminder') and the only 
real interface is their link with other tickets (type = ticket'), then I 
would recommend just going to your database and using some SQL to change 
the disabled field to '1'. First, find the 'ticket/reminder' number on 
the database. then code something like:

	Update tickets.a
	Set a.disabled = '1'
	Where a.ID = 'ticket number'
	  and a.TYPE = 'reminder';

	Hope this helps.

Kenn
LBNL

On 1/29/2008 8:19 AM, Sarah Pomerantz wrote:
> Similar to what was reported at http://www.gossamer-threads.com/lists/rt/users/58544?search_string=reminders;#58544 
>   , I cannot remove specific Reminders from the RT at a glance section.
> 
> I do not want to remove all reminders, just specific reminders. Most  
> reminders can correctly be removed by going to the ticket and checking  
> the reminder box, then hitting Save. However I have a handful of  
> reminders that are showing in RT at a glance, but when I navigate to  
> the ticket no reminder is shown.
> 
> Thanks,
> Sarah Pomerantz
> sarah at bottlenose-wine.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>