[rt-users] Add a alternative email to a user

Mike Peachey mike.peachey at jennic.com
Wed Jan 30 08:25:24 EST 2008

Pedro Bomente Filho wrote:
> Hi,
> I need to add a alternative email to a user. So, when the user to send a 
> ticket from both emails, the RT will can identify him like as requestor.
> How do i make it?

I do not believe this is possible as it seems violates the way RT is 
designed. I can only recommend they have two accounts, or you allow 
anyone to update tickets and add auto-create users from e-mail.

Kind Regards,


Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England

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