[rt-users] Question about Custom Page: $Ticket->HasUnresolvedDependencies
Ham MI-ID, Torsten Brumm
torsten.brumm at Kuehne-Nagel.com
Wed Jan 30 12:56:08 EST 2008
Hi kenneth,
How does your query look like? I tried it several days with a good query?!?
Thanks
Torsten
-----Original Message-----
From: Kenneth Crocker <KFCrocker at lbl.gov>
To: Ham MI-ID, Torsten Brumm
CC: RT Users <rt-users at lists.bestpractical.com>
Sent: Wed Jan 30 18:51:00 2008
Subject: Re: [rt-users] Question about Custom Page: $Ticket->HasUnresolvedDependencies
Ham,
We already do that, but we use a query instead of a special page. On
your home page, you can modify it to run any query you want when you
sign-in. Our query runs against 1 or more queues (depends on the
relationships) and lists all non-resolved, non-deleted, non-closed
tickets and their children/dependencies and status, etc. By using a
query as the tool for this info, you may save yourself a lot of code
modification/maintenance. Hope this idea helps.
Kenn
LBNL
On 1/30/2008 7:00 AM, Ham MI-ID, Torsten Brumm wrote:
> Hi RT Users,
>
> I'm working on a very special problem at this moment for our Software
> Devel Department. Let me shortly explain my problem and my Idea to help
> our internal departments.
>
> We have a internal structure like this:
>
> Business Unit <-> System Analyst <-> Developer
>
> Normally the BU opens a trouble tickets, a SA is checking this and open
> one or more "PreTasks" to one or more Developers. This flow is working
> fine so far, but now we are at a point, that our SA Team is loosing more
> and more the overview about all the Dependencies of the their tickets.
>
> They came to me with an idea for a special page inside RT showing all
> this. The idea is:
>
> SA TICKET
> | DEV Ticket
>
> ID PRIO SUBJECT STATUS OWNER | ID
> PRIO SUBJECT STATUS OWNER
> ------------------------------------------------------+-----------------
> -----------------------------------------
> #1 20 TEST1 OPEN USER1
> | #15 20 PRE:TEST1 OPEN DEV1
>
> | #16 30 PRE:TEST1 OPEN DEV2
>
> | #17 10 PRE:TEST1 RESOLVED DEV3
> ------------------------------------------------------+-----------------
> -----------------------------------------
> #2 10 TEST2 OPEN USER2
> | #18 10 PRE:TEST2 NEW NOBODY
> ------------------------------------------------------+-----------------
> -----------------------------------------
> #3 50 TEST3 OPEN USER3
> | #19 20 PRE:TEST3 RESOLVED DEV1
>
> | #20 30 PRE:TEST3 OPEN DEV2
>
> And so on.
>
> Am at a point at this moment, where i have mostly all the code snipplet
> together, but i miss the conterpart to
> $Ticket->HasUnresolvedDependencies
>
> Any Ideas how to get something? Or a workaround to this?
>
> Or does anyone has already something like this?
>
> Thanks for any kind of help and ideas.
>
> torsten
> Kuhne + Nagel (AG & Co.) KG, Geschaftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn (Stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Personlich haftende Gesellschaft: Kuhne & Nagel A.G., Sitz: Contern/Luxemburg Geschaftsfuhrender Verwaltungsrat: Klaus-Michael Kuhne
>
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