[rt-users] Question about Custom Page: $Ticket->HasUnresolvedDependencies
Ham MI-ID, Torsten Brumm
torsten.brumm at Kuehne-Nagel.com
Thu Jan 31 03:54:57 EST 2008
Hi Kenneth,
Thanks for your help, but this is the way we also do it at the moment, but it takes too long to create all this xls files.
But thanks. I will play around more today.
Torsten
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn (Stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
-----Ursprüngliche Nachricht-----
> Von: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
> Gesendet: Mittwoch, 30. Januar 2008 21:07
> An: Ham MI-ID, Torsten Brumm
> Cc: rt-users at lists.bestpractical.com
> Betreff: Re: AW: Re: [rt-users] Question about Custom Page:
> $Ticket->HasUnresolvedDependencies
>
> Ham,
>
>
> The following is the SQL from our query:
>
> ( Queue = 'TSG-RT' OR Queue = 'RT-Admin' ) AND ( Status
> = 'open'
> OR Status = 'resolved' OR Status = 'stalled' OR Status =
> 'new' ) AND 'CF.{TSG-RT Work Category}' LIKE 'Upgrade'
>
> ' <b><a
> href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
> '<b><a
> href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITL
> E:Subject',
> '__Status__',
> '__OwnerName__',
> '__QueueName__',
> '__TimeEstimated__',
> '__TimeWorked__',
> '__DependsOn__',
> '__Children__'
>
> The results look like the spreadsheet I have attached.
> After I download query results to the spreadsheet, I do a
> little adjusting to the titles, etc.
> Hope this helps.
>
>
> Kenn
> LBNL
>
> On 1/30/2008 9:56 AM, Ham MI-ID, Torsten Brumm wrote:
> > Hi kenneth,
> > How does your query look like? I tried it several days with
> a good query?!?
> >
> > Thanks
> >
> > Torsten
> >
> > -----Original Message-----
> > From: Kenneth Crocker <KFCrocker at lbl.gov>
> > To: Ham MI-ID, Torsten Brumm
> > CC: RT Users <rt-users at lists.bestpractical.com>
> > Sent: Wed Jan 30 18:51:00 2008
> > Subject: Re: [rt-users] Question about Custom Page:
> > $Ticket->HasUnresolvedDependencies
> >
> > Ham,
> >
> >
> > We already do that, but we use a query instead of a special
> > page. On your home page, you can modify it to run any query
> you want
> > when you sign-in. Our query runs against 1 or more queues
> (depends on
> > the
> > relationships) and lists all non-resolved, non-deleted, non-closed
> > tickets and their children/dependencies and status, etc. By using a
> > query as the tool for this info, you may save yourself a
> lot of code
> > modification/maintenance. Hope this idea helps.
> >
> >
> > Kenn
> > LBNL
> >
> > On 1/30/2008 7:00 AM, Ham MI-ID, Torsten Brumm wrote:
> > > Hi RT Users,
> > >
> > > I'm working on a very special problem at this moment for our
> > Software > Devel Department. Let me shortly explain my
> problem and my
> > Idea to help > our internal departments.
> > >
> > > We have a internal structure like this:
> > >
> > > Business Unit <-> System Analyst <-> Developer > >
> Normally the
> > BU opens a trouble tickets, a SA is checking this and open
> > one or
> > more "PreTasks" to one or more Developers. This flow is working >
> > fine so far, but now we are at a point, that our SA Team is loosing
> > more > and more the overview about all the Dependencies of
> the their tickets.
> > >
> > > They came to me with an idea for a special page inside
> RT showing
> > all > this. The idea is:
> > >
> > > SA TICKET
> > > | DEV Ticket
> > >
> > > ID PRIO SUBJECT STATUS OWNER | ID
> > > PRIO SUBJECT STATUS OWNER
> > >
> >
> ------------------------------------------------------+---------------
> > -- > -----------------------------------------
> > > #1 20 TEST1 OPEN USER1
> > > | #15 20 PRE:TEST1 OPEN
> DEV1
> > >
> > > | #16 30 PRE:TEST1 OPEN
> DEV2
> > >
> > > | #17 10 PRE:TEST1 RESOLVED
> DEV3
> > >
> >
> ------------------------------------------------------+---------------
> > -- > -----------------------------------------
> > > #2 10 TEST2 OPEN USER2
> > > | #18 10 PRE:TEST2 NEW
> NOBODY
> > >
> >
> ------------------------------------------------------+---------------
> > -- > -----------------------------------------
> > > #3 50 TEST3 OPEN USER3
> > > | #19 20 PRE:TEST3 RESOLVED
> DEV1
> > >
> > > | #20 30 PRE:TEST3 OPEN
> DEV2
> > >
> > > And so on.
> > >
> > > Am at a point at this moment, where i have mostly all the code
> > snipplet > together, but i miss the conterpart to >
> > $Ticket->HasUnresolvedDependencies
> > >
> > > Any Ideas how to get something? Or a workaround to this?
> > >
> > > Or does anyone has already something like this?
> > >
> > > Thanks for any kind of help and ideas.
> > >
> > > torsten
> > > Kuhne + Nagel (AG & Co.) KG, Geschaftsleitung:
> Hans-Georg Brinkmann
> > (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten
> > Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn
> > (Stellv.),
> > Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE
> > 812773878, Personlich haftende Gesellschaft: Kuhne & Nagel
> A.G., Sitz:
> > Contern/Luxemburg Geschaftsfuhrender Verwaltungsrat: Klaus-Michael
> > Kuhne > > > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Community help: http://wiki.bestpractical.com > Commercial
> > support: sales at bestpractical.com > > > Discover RT's
> hidden secrets
> > with RT Essentials from O'Reilly Media.
> > > Buy a copy at http://rtbook.bestpractical.com >
> >
>
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