[rt-users] Create Ticker Error

Speicher, Joshua (TekSecure Labs) JSpeicher at teksecurelabs.com
Thu Jan 31 09:46:57 EST 2008

I just upgraded our development RT from 3.6.5 to 3.6.6.  In the process
SearchBuilder was upgraded to 1.51.  In the process I reapplied the
priority-labels patch from the Wiki.  Everything seems to be working
correctly except for creating a ticket using the web interface.  The
error I'm seeing is as follows:


[Wed Jan 30 17:01:12 2008] [crit]: Couldn't create a ticket: Internal
Error: Couldn't execute the query 'INSERT INTO Tickets (Status, Queue,
Started, Type, InitialPriority, Starts, LastUpdated, Subject,
FinalPriority, Creator, Owner, LastUpdatedBy, Resolved, Created,
Priority, Due) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'


I'm not sure how or why this is happening.  First I checked what the
Priority Labels patch changed, and from what I can tell it shouldn't
affect the insert values being '?'.  From what I understand the '?'
should be replaced by the array of values passed to


Any ideas on how to fix this error, or at least help me figure out what
I broke.



Joshua P Speicher

Web Developer/Security Engineer

TekSecure Labs (sm)

(a division of Tekmark Global Solutions)

E-Mail: jspeicher at teksecurelabs.com

Cell: 484-269-6381

Home Office: 610-621-2484


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