[rt-users] e-mail not working

[Jeffrey Lee]

Both Global and Queue are set to TransactionCreate.

-Jeff

-----Original Message-----
From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
Sent: Thursday, January 31, 2008 3:21 PM
To: Jeffrey Lee
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working

On the queue or globally?

If they are disabled globally, make sure you don't have queue-specfic scrips
(we disable global and make queue-specific so that not all scrips run on all
queues).  Set the ones you wish to use, either globally or per-queue, to
TransactionCreate to enable them.

Jeffrey Lee wrote:
> Seems that all the scrips are not set to disabled.
>
> -Jeff
>
> -----Original Message-----
> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu]
> Sent: Thursday, January 31, 2008 3:10 PM
> To: Jeffrey Lee
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] e-mail not working
>
> Stage, not mode.  Edit the scrip in the UI and check that the stage is 
> not set to Disabled.
>
> Jeffrey Lee wrote:
>   
>> How would I check if it is in disabled mode?
>>
>> -Jeff
>>
>> -----Original Message-----
>> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu]
>> Sent: Thursday, January 31, 2008 2:05 PM
>> To: Jeffrey Lee
>> Cc: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] e-mail not working
>>
>> Have you checked to make sure scrips are not in disabled mode?
>>
>> Jeffrey Lee wrote:
>>   
>>     
>>> Hi guys,
>>>  
>>> So I finally got Rt up and running but i am having problems with the 
>>> outgoing e-mail. The only time RT will send an e-mail is if I 
>>> manually type an e-mail within the CC field of a ticket and update 
>>> it. It will not send to a requestor nor a user when they are 
>>> assigned a
>>>       
> ticket.
>   
>>> This is probably a simple fix. Any ideas?
>>>  
>>> -Jeff
>>> --------------------------------------------------------------------
>>> -
>>> -
>>> --
>>>
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>>>       
>>   
>>     
>
>