[rt-users] FW: Seeing approvals

Roger Mastrude isd602 at co.santa-cruz.ca.us
Thu Jan 31 19:31:16 EST 2008

It's true that the Wiki article has a solution to just this problem, but does that solution work? 

Emmanuel, have you seen this work? I have tried both giving a group rights to the Approvals queue and giving the grouups rights to the approval ticket, and in both cases members of the group don't see the ticket in My Approvals. 

It looks like Jesse's comment in 2006 is still correct, only the owner can see an approval ticket in My Approvals; the adminCCs still can't?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Emmanuel Lacour
Sent: Wednesday, January 30, 2008 1:20 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Seeing approvals

On Tue, Jan 29, 2008 at 02:55:35PM -0800, Roger Mastrude wrote:
> On 2/8/2006 Jesse answered a question thus:
> Q: I've been starting to get to grips with the Approval functionality
> (RT 
> 3.4.2) and I'm wondering what determines who is allowed to approve
> tickets 
> and who can see approvals on the Approvals screen.
> A: Out of the box, that's the owner. It should also be the adminccs, but
> I don't think that's there yet.
> I would like to be able to have approvals visible to all members of a
> group, and approvable by any one of them. Has this been added? If not,
> do we have an ETA? Is there another mechanism I could use to make this
> function happen? 

There is an example in the wiki covering exactly this behaviour:


-> Group Approvals

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