[rt-users] Support partnership with different RT installs

[Gavin Henry]

2008/7/1 Kenneth Crocker <KFCrocker at lbl.gov>:
> Gavin,
>
>
>        From a control standpoint, I've always had a real problem with
> redundancy unless there was a control to ensure automatic updating of one by
> the other. If the method you use now is working, why change it? Are they
> gonna use their RT for "other" requests that do not get into your
> installation? If they are the Queue Admins of their queues in your
> installation, is it their intent to continue that form of management with
> those same queues or are they planning to just Admin their own RT
> installation from here on in? If they want off your system completely, then
> let them set up their RT for CommandByEmail and just have the customers that
> send in requests send their new requests to the new installation, managed by
> themselves with no redundancy in your system. If, for some reason, they just
> want copies of their tickets in your RT, then I suppose you could set up a
> scrip for their queues (in your RT) to created a linked ticket
> (type=referred to/by) in their system and let them deal with the redundant
> info and admin infrastructure. Those are the only ideas I have on the issue
> that I feel are acceptable from a management/responsibility/scapegoat
> perspective. ;-). Hope this helps.

Thanks Kevin. Plenty to think about.



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