[rt-users] Right could not be revoked

[Kenneth Crocker]

Marvin,


	I suggest that before we start playing with rights among ID's let's see 
what is set up at the source. When I have questions like this, I go into 
the DataBase to see what data is actually in the tables. That is what RT 
is responding to. So, if you're willing, go into your DataBase and look 
at the USERS Table (Select * from USERS;). right click and sort 
ascending the result by NAME. Find your name. Notice the ID. Now go into 
the GROUPS table (Select * from GROUPS where DOMAIN like 'ACLEquiv*';) 
and notice the ID for the ACL equivilent of YOUR ID. That is the group 
ID that your system rights should be under. Now look at the ACL Table 
(Select * from ACL where OBJECTTYPE like 'RT::System';). Right click and 
sort ascending the PRINCIPALID field. Find your 'ACLEquiv" ID and THAT 
will show your rights at the RT::Systems level. IF that right is NOT 
'SuperUser', then that explains why you cannot do anything about those 
rights in terms of granting or revoking. Now right click and 'sort 
ascending' by 'RIGHTNAME'. This will list all those IDs that DO have 
superuser together and you can see who DOES have that right. Let me know 
what you find and then we can decide the best direction to go. Hope this 
helps.


Kenn
LBNL

On 7/7/2008 9:56 AM, Marvin Santos wrote:
> I also used user ID 'root' but to no avail. I'm using mysql. I'm 
> wondering if I can change group right for "Everyone" from mysql? If 
> possible, how?
> 
> On Tue, Jul 8, 2008 at 12:53 AM, Kenneth Crocker <KFCrocker at lbl.gov 
> <mailto:KFCrocker at lbl.gov>> wrote:
> 
>     Marvin,
> 
>            I suspect there is a problem with the UserID you are signing
>     on with. What DataBase do you have?
> 
> 
>     Kenn
>     LBNL
> 
>            
> 
> 
>            
> 
>     On 7/4/2008 6:09 PM, Marvin Santos wrote:
> 
>         By the way, each time I attempt to revoke the superuser rights,
>         log message says:
> 
>         [Sat Jul  5 00:54:11 2008] [warning]: User not loaded.
>         (/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:1728)
> 
>         Please help.
> 
>         On Fri, Jul 4, 2008 at 4:23 PM, Marvin Santos
>         <marvs007 at gmail.com <mailto:marvs007 at gmail.com>
>         <mailto:marvs007 at gmail.com <mailto:marvs007 at gmail.com>>> wrote:
> 
>            My login account has a super-user right but to no avail. Any
>         more hints?
> 
> 
>            On Fri, Jul 4, 2008 at 3:40 PM, Ruslan Zakirov
>            <ruz at bestpractical.com <mailto:ruz at bestpractical.com>
>         <mailto:ruz at bestpractical.com <mailto:ruz at bestpractical.com>>>
>         wrote:
> 
>                Try to grant yourself personal SuperUser right first and
>         then revoke
>                that right from everyone.
> 
>                On Thu, Jul 3, 2008 at 9:58 PM, Marvin Santos
>                <marvs007 at gmail.com <mailto:marvs007 at gmail.com>
>         <mailto:marvs007 at gmail.com <mailto:marvs007 at gmail.com>>> wrote:
>                 > On global group rights, I am trying to revoke a "Super
>         User"
>                rights for
>                 > grouname "Everyone" but resulted to "Right could not be
>                revoked" error
>                 > message. Please help!
>                 >
>                 > I'm using RT-3.6.x
>                 >
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>                 >
>                 >
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> 
> 
>                --
>                Best regards, Ruslan.
> 
> 
> 
> 
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