[rt-users] No ReplyToTicket, but I can still reply?

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Tue Jul 8 13:48:36 EDT 2008

IIRC, ModifyTicket allows reply.  I may be mistaken though.

Howard Jones wrote:
> (thanks for the pointers yesterday, by the way, all working now!)
> Hi again,
> As part of taming our RT system, I'm planning on renaming the General 
> queue as Inbox, and removing the rights for support staff to reply 
> directly from the General queue without filing the ticket in the 
> appropriate queue first, coupled with a TakeOnCorrespond scrip. I've 
> just removed the ReplyToTicket right from all users for the General 
> queue, and the Rights Matrix extension (thanks again Todd) shows that I 
> have no ReplyToTicket right, but I still get the Reply option in the 
> menu, and it still works.
> What is going on? Where to start fault-finding?
> This is RT 3.6.4
> Best Regards
> Howie
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Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

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