[rt-users] problems with install

Bo Lynch blynch at ameliaschools.com
Wed Jul 9 08:12:49 EDT 2008

I have gotton the make initialize-databse to work and have the
web-interface setup and is working but I cannot login. It tells me uknown
user or password. I have tries root,and rt_user. looked in mysql database
and see the user root under the users table not sure if I'm doing
something wrong.

On Tue, July 8, 2008 11:35 am, J.P. Racine wrote:
> Bo, you need to edit the etc/RT_SiteConfig.pm file to include the
> database connection info ( as well as other critical config info ).
> Set($DatabaseName , 'rt3');
> Set($DatabaseType , 'mysql');
> Set($DatabaseUser, "root");
> Set($DatabasePassword , 'yourpassword');
> Have another look at the install doc - the RT_SiteConfig configuration
> step comes before initializing the db.
> Bo Lynch wrote:
>> Trying to install RT 3.6.7 on CentOS,MYSQL box. When trying to run the
>> make initialize-database I get
>> DBI connect(';host=localhost','root',...) failed: Access denied for user
>> 'root'@'localhost' (using password: YES) at
>> //opt/rt3/sbin/rt-setup-database line 105
>> Failed to connect to dbi:mysql:;host=localhost as root: Access denied
>> for
>> user 'root'@'localhost' (using password: YES) at
>> //opt/rt3/sbin/rt-setup-database line 105, <STDIN> line 1.
>> make: *** [initialize-database] Error 255
>> I am able to login to mysql as root with the password that I supplied
>> with
>> make. Could someone point me in the right direction.
>> Thanks

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