[rt-users] Help with CLI

Kenneth Crocker KFCrocker at lbl.gov
Thu Jul 10 17:09:43 EDT 2008


	Hope I got your name right. I have thousands of tickets I need to 
convert from one system to RT. I have developed my DataMap. I'm planning 
on running an SQL against the old system DB and then within that SQL, 
for every record read, create a new RT ticket using CLI. So, the first 
thing I wanted to do was try out the commands to get an understanding of 
how they worked, etc. I brought RT up in my Dev environment and then 
signed in UNIX on that server and tried out a CLI command and it 
responded with

bash-2.03$ pwd
bash-2.03$ rt list "status='new'";
bash: rt: command not found

	So, I'm trying to figure out why it won't recognise my command. Not 
EVER having done this before, I'm currently looking at $RTHOME/bin/ and 
in the "rt" file I read some stuff about configuration being "hardwired 
default" and such. I'm really foggy on all of that. Can I assume 
(horrible word) that I have to modify file "rt" in $RTHOME/bin with a 
bunch of session settings or something? Any and ALL help at this point 
is GREATLY appreciated.


On 7/10/2008 12:51 PM, Ham MI-ID, Torsten Brumm wrote:
> We are using it heavily.... What kind of infos you need?
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> <rt-users-bounces at lists.bestpractical.com>
> To: rt Users <rt-users at lists.bestpractical.com>
> Sent: Thu Jul 10 21:42:46 2008
> Subject: [rt-users] Help with CLI
> To List,
>         Has anyone out there use CLI for RT? I'm trying it and getting 
> nowhere,
> fast. I need some help, if anyone is able and willing. Thanks.
> Kenn
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