[rt-users] Problem Solved: LDAP integration and auto-account creation

[Lloyd Hughes]

It turned out the reason the accounts weren't getting created after we 
migrated our old database over was due to there being autocreated 
accounts using the user's email address in the database. Once we removed 
these accounts the user was able to log in via LDAP and have their 
account automatically created.

Lloyd

Lloyd Hughes wrote:
> This problem was mentioned back in May under the thread of LDAP integration
>
> Mike Peachy stated it had to do with a new //Principle ID// not getting 
> assigned
>
> Initially we didn't have this problem with a clean install of RT 3.6.5
>
> [Wed Jun 25 22:35:44 2008] [info]: RT::User::CanonicalizeUserInfo 
> returning Address1: 13571 Commerce Parkway, Suite 250, City: Richmond, 
> Country: Canada, Disabled: 0, EmailAddress: 
> MvanderVelden at zeugmasystems.com, ExternalAuthId: mvanderv, Gecos: 
> mvanderv, Name: mvanderv, Organization: , Privileged: 0, RealName: Mike 
> Van der Velden, State: BC, WorkPhone: , Zip: V6V 2R2 
> (/usr/local/lib/rt3/lib/RT/User_Vendor.pm:444)
> [Wed Jun 25 22:35:44 2008] [debug]: About to think about scrips for 
> transaction #46 
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:167)
> [Wed Jun 25 22:35:44 2008] [debug]: About to think about scrips for 
> transaction #47 
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:167)
> [Wed Jun 25 22:35:44 2008] [info]: Autocreated authenticated user 
> mvanderv ( 44 ) 
> (/usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth:50)
>
> But as soon as we migrated our database over from RT 3.4.5 the problem 
> started
>
> [Fri Jul 11 17:11:35 2008] [info]: RT::User::CanonicalizeUserInfo 
> returning Address1: 13571 Commerce Parkway, Suite 100, City: Richmond, 
> Country: Canada, Disabled: 0, EmailAddress: 
> gkiessling at zeugmasystems.com, ExternalAuthId: gkiessling, Gecos: 
> gkiessling, Name: gkiessling, Organization: Persia, Privileged: 0, 
> RealName: Glen Kiessling, State: BC, WorkPhone: 604-248-4393, Zip: 
> V6V2R2 (/usr/local/lib/rt3/lib/RT/User_Vendor.pm:444)
> [Fri Jul 11 17:11:35 2008] [info]: Autocreated authenticated user 
> gkiessling (  ) 
> (/usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth:50)
>
> Hopefully this sheds some more light on the problem
>
> Lloyd
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