[rt-users] MyRT Global Page error

[chaim.rieger at gmail.com]

What's in /opt/rt3/share/html/Admin/Global/MyRT.html line 97. 

Sent via BlackBerry from T-Mobile

-----Original Message-----
From: "Abdus Samad" <mr.samad at gmail.com>

Date: Sun, 13 Jul 2008 23:58:21 
To: <chaim.rieger at gmail.com>
Cc: <rt-users-bounces at lists.bestpractical.com>; <rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] MyRT Global Page error


Thanks for your response, The Graphviz error is gone after reinstalling but
the gnupg error is still there even after installing the library.
 The package have been installed by using the following command (apt-get
install GnuPG-Interface*). but the error logs still show
[Sun Jul 13 18:52:21 2008] [debug]: RT's GnuPG libraries couldn't
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/../lib/RT/Config.pm:275)
 and I am not able to access the MyRT.html page which is giving the same
error.

Can't call method "Content" on an undefined value at
/opt/rt3/share/html/Admin/Global/MyRT.html line 97.

Thank you,
Abdus Samad

On Sun, Jul 13, 2008 at 11:25 PM, <chaim.rieger at gmail.com> wrote:

> I would reinstall both
>
> Sent via BlackBerry from T-Mobile
>
> ------------------------------
> *From*: "Abdus Samad" <mr.samad at gmail.com>
> *Date*: Sun, 13 Jul 2008 23:25:10 +0500
> *To*: <chaim.rieger at gmail.com>
> *CC*: <rt-users-bounces at lists.bestpractical.com>; <
> rt-users at lists.bestpractical.com>
> *Subject*: Re: [rt-users] MyRT Global Page error
> I receive the following errors in debug logs.
>
> [Sun Jul 13 18:21:49 2008] [debug]: You've enabled GraphViz, but we
> couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains:
> /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl
> /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5
> /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
> /usr/local/lib/site_perl . /etc/apache/ /etc/apache/lib/perl) at
> /opt/rt3/bin/../lib/RT/Config.pm line 249.
> (/opt/rt3/bin/../lib/RT/Config.pm:250)
> [Sun Jul 13 18:21:49 2008] [debug]: RT's GnuPG libraries couldn't
> successfully read your configured GnuPG home directory
> (/opt/rt3/var/data/gpg). PGP support has been disabled
> (/opt/rt3/bin/../lib/RT/Config.pm:275)
> [Sun Jul 13 18:21:55 2008] [debug]: RT's GnuPG libraries couldn't
> successfully read your configured GnuPG home directory
> (/opt/rt3/var/data/gpg). PGP support has been disabled
> (/opt/rt3/bin/../lib/RT/Config.pm:275)
>
> The second one seems to be the problem, any suggestions how to enable the
> support.? or is there some other problem opening MyRT.html
>
> Thank you,
> Abdus Samad
>
> On Sun, Jul 13, 2008 at 9:56 PM, <chaim.rieger at gmail.com> wrote:
>
>> Turn on debug on rt log and post the error
>> Sent via BlackBerry from T-Mobile
>>
>> -----Original Message-----
>> From: "Abdus Samad" <mr.samad at gmail.com>
>>
>> Date: Sun, 13 Jul 2008 21:46:04
>> To: <rt-users at lists.bestpractical.com>
>> Subject: [rt-users] MyRT Global Page error
>>
>>
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