[rt-users] Noob alert--question about ticket explosion

[Richard Harold]

Hi Guys,

 

Im new to the world of RT and Open Source, but am in the final stages of
finishing of an RT helpdesk rollout.

One thing that has confused me is all of a sudden when testing the
system with the users, tickets have jumped up from 500 to 1000 now they
are at 4000 odd. I know for a fact there hasn't been that many calls
raised, any idea what's going on?

 

Thanks in advance

 

Richard Harold


_DISCLAIMER:

This message is intended only for the use of the person(s) ("the intended recipient(s)") to whom it is addressed. 

It may contain information which is privileged, proprietary and/or confidential within the meaning of applicable law. 

If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this message (including any attachments) is strictly prohibited. 

If you have received this message in error, please contact the sender of this message as soon as possible. 

The views or opinions expressed in this message are those of the author and may not necessarily be the views held by Maxima Holdings plc.
Maxima Holdings plc. Cotswold Court, Lansdown Road, Cheltenham, Glos, GL50 2JA. Registered in England. 5043538. VAT Number - 728778184
____________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
______________________________________________________________________
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080714/2f102536/attachment.htm>