[rt-users] Noob alert--question about ticket explosion

Richard Harold richard.harold at maxima.co.uk
Mon Jul 14 03:04:21 EDT 2008

Hi Guys,


Im new to the world of RT and Open Source, but am in the final stages of
finishing of an RT helpdesk rollout.

One thing that has confused me is all of a sudden when testing the
system with the users, tickets have jumped up from 500 to 1000 now they
are at 4000 odd. I know for a fact there hasn't been that many calls
raised, any idea what's going on?


Thanks in advance


Richard Harold


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