[rt-users] Permissions by custom field

[Todd Chapman]

It is possible without a special queue, and it's not that hard. :)

On Mon, Jul 14, 2008 at 9:25 AM, Rainer Duffner <rainer at ultra-secure.de> wrote:
> Braam van Heerden schrieb:
>> Kenneth,
>>
>> Todd Chapman sent some suggestions I will try.
>>
>> I will try to be a bit more clear in my problem statement:
>>
>
> I solved this by creating a queue for the customer and making one user a
> privileged user for that queue only.
> So he can see all tickets.
> Support staff here must move tickets into that queue first, though.
> (I think that's all I had to do, but I can't remember 100%).
>
> This is really one of the few problematic areas of RT - it's a common
> problem with "control-freak" bosses of partners who want to see all
> tickets, so they can judge (from the amount and from cross-reading them)
> if there is "a problem" or not...
>
> I wish, this was possible without a special queue.
>
>
> cu,
> Rainer
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