[rt-users] Create user when manually creating new ticket?

Simon Detheridge simon at widgit.com
Wed Jul 16 09:42:06 EDT 2008


I'd like my support guys to be able to handle incoming phone calls, as  
well as incoming emails. RT works really well for incoming emails, but  
it's harder to set up a ticket with the right parameters when it's  
started from a phone call.

I'd like Support to be able to be able to either locate, or create a  
new user when creating a ticket from a phone call, and have this user  
assigned as a requestor. -- It saves having duplicate "phone",  
"email", "address" custom fields assigned to each ticket, which is  
what I'm having to do otherwise.

Is there a way to do this? Maybe a plugin?


Simon Detheridge
CTO, Widgit Software
26 Queen Street, Cubbington. CV32 7NA
Tel: +44 (0)1926 883488
Fax: +44 (0)1926 885293

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