[rt-users] Automatically opening stalled RT tickets

[Tom Lanyon]

On 22/07/2008, at 9:58 AM, Ryan Hardester wrote:

> I tried this, put the PM in the correct folder, and ran the script. I
> get the following error under RT3.8.0
>
> [Tue Jul 22 00:37:05 2008] [crit]: Can't call method "Message" on an
> undefined value at /opt/rt3/bin/../lib/RT/Action/AutoOpen.pm line 77.
> (/opt/rt3/bin/../lib/RT.pm:375)
> Can't call method "Message" on an undefined value at
> /opt/rt3/bin/../lib/RT/Action/AutoOpen.pm line 77.
>
> Am I doing something wrong? Or is there a change in 3.8 that makes  
> this
> not work?
>
> --Ryan


I haven't tested it on 3.8 yet, only 3.6.

However, this error looks unrelated and occurs before my code even  
runs. Your TransactionObj is undefined in  
RT::Action::AutoOpen::Prepare(), I'm not sure what would cause that.

Regards,
Tom