[rt-users] Noob alert--question about ticket explosion

[Richard Harold]

I don't think this is happening,

If I try to open a ticket before or after a known ticket it comes up
with "Could not load ticket 5000" etc

Im stumped. It seems to have calmed down a little lately though



-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
Sent: 14 July 2008 18:01
To: Richard Harold
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Noob alert--question about ticket explosion

Richard,


	Try looking to see if RT is creating new tickets when a user
"Replies" 
to a ticket. If they do a "ReplyAll" for a ticket, then RT could very 
possibly be creating a new ticket every time. The ticket queue should be

set to do all the notifications needed and the users instructed to "Just

Reply" and let RT do it's thing. Anyway, that's my thought.


Kenn
LBNL

On 7/14/2008 12:04 AM, Richard Harold wrote:
> Hi Guys,
> 
>  
> 
> Im new to the world of RT and Open Source, but am in the final stages
of 
> finishing of an RT helpdesk rollout.
> 
> One thing that has confused me is all of a sudden when testing the 
> system with the users, tickets have jumped up from 500 to 1000 now
they 
> are at 4000 odd. I know for a fact there hasn't been that many calls 
> raised, any idea what's going on?
> 
>  
> 
> Thanks in advance
> 
>  
> 
> Richard Harold
> 
> 
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