[rt-users] Multipe rtname or branded queue with single RT instance?
Kenneth Crocker
KFCrocker at lbl.gov
Wed Jul 23 12:03:58 EDT 2008
Gordon,
Try this in your template:
Subject: Request #{$Ticket->Id} in Queue: {$Ticket->QueueObj->Name} has
been created!
##rest of your template##
-----------------------------------------------------------------------------------
Make sure you keep a blank line after the "Subject" header. What we do
is put the Queue ID and Ticket number AFTER the subject line, like this:
Subject: Request Titled: "{$Ticket->Subject}" has been created!
-----------------------------------------------------------------------------------
TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}
Number : {$Ticket->Id}
Priority is: {$Ticket->Priority}
Requestor : {$Ticket->Requestors->UserMembersObj->First->Name}
Created by: {$Ticket->CreatorObj->Name}
Created on: {substr($Ticket->Created, 0, 10)}
It's all a matter of how much detail you want to include in a
notification. ALL of our templates are customized like you see above.
Hope this helps.
Kenn
LBNL
On 7/22/2008 6:52 PM, gordon at cryologic.com wrote:
> Would it be simpler to have an "On Create" scrip which modifies the
> ticket subject to add the queue name?
>
> Gordon
>
> Ruslan Zakirov wrote:
>> With good regexp in the config and 3.6.7 (may be 3.6.6) it's possible.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
More information about the rt-users
mailing list