[rt-users] ExtractCustomFieldValues with attachments.

Roy Sowa Roy.Sowa at rcmp-grc.gc.ca
Tue Jul 29 14:37:32 EDT 2008

  There was/is a big diff between the two , so I copied your version over  to test...
   Cleared the mason.... stop/started the web and  repeated my tests...
    Works !!!!
    I will now go through the diffs and try an understand it all ;-)

    Many thanks for your quick help   ( this list rocks )

>>> Jean-Sebastien Morisset <jsmoriss at mvlan.net> 29/07/2008 1:30 pm >>>
The problem is with the FindMatch function. It only checks the first
attachment. I overhauled this perl module quite a bit. Here's my version
attached. Diff this one to yours to see the differences. :-)


On Tue, Jul 29, 2008 at 01:01:49PM -0400, Roy Sowa wrote:
> I am currently using RT 3.6.5 and ECFV 1.2.b3
> I cannot get the extract to work if the MatchString is not in the first attachment.
> I have been using ECFV for a while on basic standard type email tickets, but now I have the requirement
> to extract the MatchString from an attachment. 
> It does not seem to matter if the ticket is created via GUI or email.
> The simplest test being;
>    1. Create ticket using GUI with a description that has the MatchString .... ( this works  CF get populated)
>    2. Create ticket using GUI without any description and attach text file that contains MatchString .... ( this works  Cf gets populated)
>    3. Create ticket using GUI with general desc and attach text file with MatchString ..... ( this fails  No CF populated ) 
>  Questions:
>      Does ExtractCustomFieldValues work with multi part messages if the matchstring is in the second attachment?
>     Where did I go wrong ?
>    I have read the list , and  ContentObj is what is being used.  
>   Any hints or guidance would be much appreciated. 
>  Thanks in advance.
>  Roy
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Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>

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