[rt-users] Scrips (queue change notify)

[Sam A. Hicks]

I have an identical set-up in mine except it's just the AdminCC getting
notified. And it works.

One thing I've noticed is that, sometimes, when the RT User making a change
is THE SAME USER as the one at the receiving end of some expected
notification, RT "knows" that there is no need to notify the user that just
made the change.

I can't remember if I saw that specifically for the above scrip...
I don't know where you'd override this...

But maybe just make sure you log in as a totally different user (than the
requestor/AdminCC one expecting the email notify) and change the queue then.
If you don't have 'root' login to RT, maybe create a dummy user to test?



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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kristian
Davies
Sent: Monday, June 02, 2008 4:05 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Scrips (queue change notify)

I'm trying to create a notification email on the receiving queue when
a ticket is moved.  I have two queues (test1 and test2), and I've
added a scrip to both:

Description: Queue Notify
Condition: On queue change
Action: Notify requesors, CC and AdminCC
Template: Global template: Transaction
Stage: TransactionCreate.

I am the requestor and adminCC.

Still does not send the email.  I thought that would be enough.

Any help would be appreciated.

-Kristian
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