[rt-users] Temporary "Silent" Resolve

[Kenneth Marshall]

Cory,

We use a custom field to designate whether or not a resolve
notice should be sent. If it is set to "No", the scrip does
not send the E-mail. It works well and is easy to setup.

Ken

On Mon, Jun 02, 2008 at 12:40:35PM -0500, Cory Berry wrote:
> I have a requester that has sent us tickets via his RT.  Our RT and his
> RT entered a battle where we resolved the ticket, an email is sent, they
> resolved their ticket, which sent an email that reopened our ticket, we
> resolve, email is sent, they resolve their re-opened ticket, email is
> sent and reopens our ticket.  
> 
> I was curious if there was a way to resolve this ticket without sending
> a resolve email.  I was hoping for a solution that didn't involve me
> removing that scrip and then re-entering the scrip when I'm done
> resolving.
> 
> I'm using rt 3.6.6.  Sorry, I'd provide more configuration info, but I
> received an error when I tried the system configuration status page in
> RT.  Joy, nothing like finding something to fix while you are trying to
> fix something else.
> 
> Cory
> 
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