[rt-users] Temporary "Silent" Resolve

[Nathan Affleck]

We set it so the user only gets one resolved message via a custom
scrip....
 
Description: OnResolveOnce
Condition: User Defined
Action: Notify Requestors
Template: Whatever...
 
Custom condition:
-------
my $result = undef;
 
if ($self->TransactionObj->Type eq "Status" &&
$self->TransactionObj->NewValue eq "resolved") { my $trans_list =
$self->TicketObj->Transactions; my $trans; my $num_resolved = 0;
 
while ($trans = $trans_list->Next) { $num_resolved++ if ($trans->Ticket
== $self->TicketObj->Id) && ($trans->Type eq "Status") &&
($trans->NewValue eq "resolved"); } $result = ($num_resolved <= 1); }
 
return($result); 
-------

Nate