[rt-users] uploading pdfs to RTFM

[Kimberly McKinnis]

Is there a way to upload files to RTFM (pdf manuals and such), in a
similar manner to attaching files to a ticket? 

 

In fact, if I could easily link pdfs from RTFM into tickets, that would
be the best thing. I'd like to expand our ticketing site to be a full
support site, which would include a doc repository. I'm hoping RTFM can
do that so that I don't have to script something to auth against RT's
user database so users can download things. Has anyone done something
like this?

 

Thanks!

 

~~

Kimberly McKinnis

System Operations Engineer

Service Provider Division, TiVo Inc

408-519-9607

 

 

 

 

 

 

 

 


 

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