[rt-users] RT Help: Email to create ticket, CC doesn't stick

[Leal, Mario A.]

When a user creates a ticket by sending an email with an address cc'd,
the cc'd addressee is not added to the ticket.  Is this by design?  Is
there a way for RT to read the cc'd data and add data to the appropriate
fields?

 

Best regards,

 

Mario A. Leal, Jr.

Senior Systems Analyst

Huston-Tillotson University

900 Chicon Street

Austin, TX 78702-2795

512.505.3009 (o)

512.505.3190 (f)

maleal at htu.edu <mailto:maleal at htu.edu> 

 

******************

Hear a beautiful rendition of The Star Spangled Banner:

http://www.youtube.com/watch?v=QKCVS57j284
<http://www.youtube.com/watch?v=QKCVS57j284> 

 

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