[rt-users] Block new ticket creation from Email

[Carlos Silva]

I had the same requirements as you do, and after some tries I ended up 
finding a solution that isn't perfect but at least works for me.
Just put an invalid queue in the rt-mailgate argument, and RT will still 
match the correct ticket by the subject if it receives a ticket reply, 
but if it tries to create a ticket it will fail. There's two problems 
with this :

After the failed attempt to create a ticket the email stays in the 
inbox. I just clean up the email account once in a while.
It also might fill up your logs with a lot of failed ticket creation 
messages.

William Kelleher wrote:
> I want to be able to reply from RT to users trying to create tickets via 
> email and tell them they have to use the web interface to create tickets 
> and I don’t want the ticket to be created. I do however want all of the 
> email functionality to work once a ticket is created since most of the 
> time we need to coax more information out of our users so we can 
> understand what they want. I currently have my entry in aliases going to 
> a nonexistent Queue  to make this functionality work but I have no way 
> to (or can’t figure how) to make RT respond with instructions on using 
> the system.  I have tried to modify the code but can’t follow exactly 
> how it flows from rt-mailgate to ticket creation. Any help on this would 
> be appreciated.
> 
>  
> 
> Thanks in advance
> 
>  
> 
> *William Kelleher**
> *Network Engineer *
> 
> *
> 
>  
> 
>  
> 
> 
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