[rt-users] No users listed in "Owner" dropdowns

[Eirik Øverby]

Hi all,

I have been struggling for a few days trying to figure out why one of  
my RT installations don't show any other users than "Nobody" in  
"Owner" dropdowns. The most immediate effect of this is that any  
"Basic" or "People" change to a ticket will result in an owner change  
to "Nobody", as not even the current owner is listed. Needless to say,  
this is frustrating for both the users and the support staff.

I've gone through and verified (against a working RT installation)  
that queue and group rights are set up adequately. In particular, I  
have given the "OwnTicket" right to the appropriate users. I've even  
attempted to give "broad rights" - however even giving superuser  
rights to a named user, the "Privileged" group or any other gorup does  
not help.

I'm almost beginning to suspect database corruption or some kind of  
bug in RT, however I do not feel even remotely experienced enough to  
claim this with any weight - so I'm still defaulting to thinking this  
is a mistake on my part somehow.

All other aspects of RT is working fine; and on the other  
installations I have even the above is working as it should.

Technical information:
All RT instances, good and bad, are running on FreeBSD 7.0-STABLE.  
They are all installed from packages built from the ports system then  
distributed - in other words the *exact* same builds of both RT and  
supporting packages, all the way down to OS and database.  
Configurations of webserver etc. are somewhat different, but should  
not be a factor in this.

Any help would be greatly appreciated.

Thanks, and with best regards
Eirik Øverby
Modirum MDpay
Oslo, Norway